1. Introduction

Welcome to the official website of N.A.S CLEANERS – Building Care & Cleaning Services (“we”, “us”, or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website www.nascleaners.com.cy, use our services, or interact with us in any manner. This Policy also covers disclaimers regarding the use of third-party plugins, website builders, and tools employed during the creation of this site by our development partner.

By using this website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.

2. Company Information

• Business Name: N.A.S CLEANERS – Building Care & Cleaning Services

• Headquarters: Limassol, Cyprus

• Phone: +357 99220260

• Emails: nascleaners@outlook.com, info@nascleaners.com.cy

3. Information We Collect

We may collect and process the following categories of data:

3.1 Personal Information:

• Name

• Email address

• Phone number

• Postal address (if applicable)

• Service request details

• IP address

3.2 Non-Personal Information:

• Browser type and version

• Time zone setting

• Operating system and platform

• Page interaction information

• Referring website URLs

3.3 Technical Data:

• Login data (for admin users)

• Website usage data (via analytics)

• Cookies and similar tracking technologies

4. How We Collect Information

We collect data:

• Through website contact forms

• Via email communication

• Through cookies and analytics tools

• During phone inquiries

• When you engage with our services directly

5. Use of Your Information

We use the collected data to:

• Respond to inquiries and provide cleaning service quotations

• Schedule and manage appointments

• Improve our website’s functionality

• Monitor website usage through analytics tools

• Comply with legal obligations

• Prevent fraud and abuse

We do not sell or rent your personal information to third parties.

6. Legal Basis for Processing (Under GDPR)

In accordance with the General Data Protection Regulation (GDPR) applicable in Cyprus and the EU, we collect and process your data based on:

• Your consent

• The need to perform a contract

• Our legal obligations

• Our legitimate interests in operating our business

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes it was collected for:

• Contact form submissions: 24 months

• Analytics data: 26 months

• Client communication: 7 years (for accounting/tax compliance)

8. Data Sharing and Third Parties

We may share your data with:

• Our email service providers (e.g., Outlook)

• Our website administrators (limited access)

• Legal authorities if required by law

• Hosting and analytics providers

We will never sell or distribute your personal data to third parties for advertising purposes.

9. Cookies and Tracking

Our website uses cookies to:

• Enhance your user experience

• Track website usage

• Maintain session data for logged-in users

You can manage cookie preferences through your browser settings. We also use tools such as Google Analytics.

10. WordPress and Third-Party Plugins Disclaimer

This website is built using WordPress CMS and utilizes third-party plugins and themes to enhance functionality. While we strive to use only reputable, secure plugins, we are not liable for any data collected, processed, or stored by third-party plugins used on this site.

Plugins may include but are not limited to:

• Contact forms

• Analytics tools

• Caching plugins

• Security features

If you are concerned about specific plugin behavior, please contact us for more details.

11. Website Development and Responsibility Disclaimer

This website was designed and built by a third-party web development provider. While the developer ensured all best practices during setup, the ongoing management of privacy and data compliance is the sole responsibility of N.A.S CLEANERS.

The developer holds no liability for any data breaches, mismanagement, or misuse of personal data post-handover.

12. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Request data correction

• Request data deletion (right to be forgotten)

• Object to processing

• Request restriction of processing

• Data portability

• Withdraw consent at any time

To exercise any of these rights, contact us at: info@nascleaners.com.cy

13. Data Security

We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information:

• SSL encryption on the website

• Strong admin password policies

• Plugin and CMS updates

However, no method of transmission over the internet is 100% secure.

14. International Data Transfers

All data is stored within the European Economic Area (EEA). We do not transfer your personal data outside the EEA unless explicitly requested by you in writing.

15. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

16. Changes to This Privacy Policy

We may update this policy from time to time to reflect legal or operational changes. Changes will be posted here with a new effective date. You are encouraged to review this policy periodically.

17. Complaints

If you believe we have breached your data protection rights, you may file a complaint with:

Office of the Commissioner for Personal Data Protection
Iasonos 1, 1082 Nicosia, Cyprus
Phone: +357 22818456
Website: www.dataprotection.gov.cy

18. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

N.A.S CLEANERS
Limassol, Cyprus
Phone: +357 99220260
Emails: nascleaners@outlook.com, info@nascleaners.com.cy